Les Leaders de l'Amélioration de l'Expérience

Volvo uses InMoment to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences.

Volvo

“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”

David Duffy, CEO, CYBG

“The InMoment platform allows our Support team to segment feedback by agent and other relevant business drivers to uncover insights that help us optimize our support experience, and it can also reveal bottlenecks that are best addressed by improving product features or design.”

Glassdoor

"….(Auntie Anne's) is a franchise-based business, and it's important we understand how the decisions we make at corporate impact every single store.”

Heather Neary, President, Auntie Anne's

After partnering with InMoment, Hawaiian Airlines improved operations, refined its marketing strategy, and attained a full understanding of its CX ecosystem. This resulted in much more effective business actions and prestigious industry and consumer recognition.

Hawaiian Airlines

"Smartly segmented NPS data was a big win with InMoment. To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!"

Head of Customer Success, Zoom

"We use InMoment for both our employer and end user Net Promoter Score program. The best thing is the text and sentiment analytics platform that allows us to deep dive and get the data we need. It does a lot of our NPS analysis for us. I'd give InMoment a 10 out of 10!"

Lead UX Researcher, Castlight Health

Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer service excellence.

Irene Hogan, Senior Vice President and Director of Customer Experience, Associated Bank

“InMoment is on the cutting edge, and that helps Hootsuite move forward. Since using InMoment microsurveys in our product we’ve been able to 3x our Net Promoter Score. And, using InMoment has helped me free up my time — I can be more strategic. It’s so much easier when you have all of the feedback come into one place. You can look at the snapshot view. You can filter. You can triage. Honestly, it’s so much better than going through spreadsheets manually. I never want to do that again.”

Customer Insights Manager, Hootsuite