5 Tips For Choosing the Right Survey Rating Scale
You’re sitting down to carve out the newest survey in your customer experience (CX) program. You know what touchpoint you’re...
Welcome back to the XI Café Podcast! The XI Café Podcast was created so that CX program owners around the...
Why You Should Aspire to Drive Customer Lifetime Value—Not ‘Just’ Upsell Customers
Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now....
Do You Need a Customer Experience (CX) Manager?
CX operations, or customer experience operations, are all about the systems, automation, and lines of communication that make possible a...
Welcome back to the XI Café Podcast! The XI Café Podcast was created so that CX program owners around the...
A Primer on the 3 Most Important CX Metrics: NPS, CSAT and CES
Increased competition in nearly every market is leading businesses of all types to search for ways to attract and retain...
We’re Making a List…Wrapping Up 2022 With Five InMoment Highlights You Won’t Want to Miss!
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that...
4 CX Webinars to Supercharge Your Program in The New Year!
It’s been a crazy year for customer experience (CX), hasn’t it? Customers are factoring all sorts of new challenges and...
Voice of Customer Examples to Inspire Your CX Strategy
If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer...
How to Become an Expert Survey Builder with InMoment
What do expert survey builders know that makes them so successful? Well, they’re always designing with the end in mind....
How to Kickstart the Next Digital Experience Trend
Digital experience trends are the new road maps of modern day business. Are you still using a paper map to...
Welcome to the XI Café Podcast! In order to continue Experience Improvement, the XI Café Podcast was created so that...