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The Experience Improvement™ (XI) Platform brings together intelligence from your customers, employees, and the market to drive real, actionable business value.

XI Platform

XI Platform

Integrate customer signals, gain insights, and take informed action with the world’s most recommended CX platform
Listen

Surveys, social listening, call scripts, SMS, IVR, and data signals
Report

Personalized, actionable reporting for everyone–frontline to CEO
Analyze

Text analysis, intent prediction, impact evaluation, and anomaly detection
Improve

Case management, action planning, feedback sharing, and trend assessment
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On-the-go experience improvement with actionable feedback feed and analytics

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Integrations CRM, ticketing system, HRIS integrations, API, and iPaaS
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Enterprise architecture built for scalability and best-in-class data security

Combinations of technology and strategic services crafted to meet your businesses’ unique needs.

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Customer Experience

A modern CX solution combining data, technology, and human expertise
Employee Experience

Move beyond employee satisfaction to achieve employee engagement and fulfillment
Market Experience

Go beyond the Voice of the Customer—engage the Voice of the Market
Product Experience

Accelerate business growth by building products that users love

Strategic Services

Services

Human expertise to complement leading technology

Use feedback to drive customer lifetime value

Customer Care

Efficiently improve experiences to drive loyalty and customer retention
CX Management

Take action to improve every customer experience
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Drive business success through digital experiences that delight
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Drive experience improvement for your customers, employees, and business
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Empower employees to transform your culture and business
Market Research

21st century research strategies for modern experience programs
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Develop deeper brand relationships with current and prospective customers
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Use on-the-fly data intelligence to make results-driven business decisions
Product Management

Accelerate software adoption and improve product satisfaction

Discover how InMoment provides the solutions and features you need for CX success, tailored specifically to your industry.

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Many of the world’s top financial institutions partner with InMoment
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Trusted by the most recognizable food brands worldwide
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Personalized intelligence for positive patient experiences
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Connecting with policyholders and brokers on an emotional level
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The top leading retailers partner with InMoment
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Many of the leading hospitality companies partner with InMoment
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Utility companies around the world trust InMoment

Leading brands from across the globe and from every industry trust InMoment.

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Leading brands from across the globe and from every industry trust InMoment.

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Experience Improvement (XI)

Failing to deliver impact? Stop managing experiences and start improving them
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Master classes for your professional development
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Access to trusted technology, services, and consulting partners that solve customer needs

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Eastern and Bangor Savings Banks' Partnership Inspires Greater CX Success

CS-00640-01-InMoment-Eastern-Bank-Case-Study

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