“Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA.”

Suzie Dieth, Director of Customer Experience for Reliant

"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”

Tyler Saxey, Director Customer Experience, Foot Locker

“Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”

Director of Customer Experience, DocuSign

“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”

David Duffy, CEO, CYBG

“We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with InMoment, we have gained higher satisfaction rates for our customers and also our affected employees.”

Hauke Gastmeyer, Head of Customer Experience Management, Dräger

"Smartly segmented NPS data was a big win with InMoment. To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!"

Head of Customer Success, Zoom

“In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and emotional valence.”

Benjamin Easaw, Senior Director, Customer Experience Research

Volvo uses InMoment to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences.

Volvo

With strategic guidance from InMoment, Arby’s upgraded its guest listening technology and made broad changes in its practices, from the questions they asked, to the metrics they considered.

Arby's

"….(Auntie Anne's) is a franchise-based business, and it's important we understand how the decisions we make at corporate impact every single store.”

Heather Neary, President, Auntie Anne's